YOUR MAJESTY uses the United States Postal Service's First Class and Priority shipping methods for domestic packages. International packages are shipped out via APC Logistics. Our shipping rates come directly from your shipping carriers. A small handling fee is added to each order to cover the cost of labor and packaging materials.
Orders are processed Monday thru Friday, 9AM to 2PM MST, excluding major US holidays. Most orders are shipped 2-3 business days from when an order is placed. Longer ship times can be expected during peak seasons, such as Christmas, major promotions and/or store openings.
Our shipping department ships orders on a first-come first-served bases. Please allow an additional 1-3 days for Priority delivery in the USA, 5-8 days for First Class delivery in the USA, and an additional 3-4 weeks for all International orders. Most international orders are received within 3-4 weeks, but some locations due take much longer to deliver to. Please be patient. International delivery times are based on location and customs procedures in the receiving country. International packages can not be declared as lost until after 12 weeks have past since ship date.
To track orders please visit the following websites.
APC Logistics: https://www.apc-pli.com/apc-tracking.html
Do you ship to my country?
Yes, we ship worldwide.
Do you ship to Brazil?
Yes we do. If you are ordering from Brazil please allow extra time for your package to pass through Brazilian customs. Packages shipped to Brazil often take extra time to be delivered. Packages shipped to Brazil can often take over 8 weeks to be received. Refunds for undelivered or lost packages shipped to Brazil will not be issued until the package has been lost or undelivered for over 12 weeks.
What items qualify for MEDIA MAIL?
Media mail items are classified by the USPS as CDs, DVDs, vinyl records and books. Posters do not qualify.
Can I combine media and non-media items together in one order and still choose Media Mail as my shipping rate?
No. Orders that qualify for Media Mail rate must only include media items. Various media items can be ordered together and still qualify for media mail rate. Orders that combine media items along with other non media items (t-shirt, coffee mug, keychain) do not qualify for Media Mail rate. All orders that do not follow these guidelines will be cancelled.
Customers ARE responsible for any taxes or duties applied to their order by their country’s government. Please be aware of your countries customs laws before placing an order with us. We are NOT responsible for delays or financial obligations added to your package via your country's government.
To find out more about tax and duty in your country please visit... http://export.gov/logistics/eg_main_018142.asp
All orders placed from the United Kingdom over the amount of $14.99 will be taxed. The customer will be responsible for paying this tax before the postal service will release your package to you. The shipping amount charge by YOUR MAJESTY does not include any country's tax or duty.
If you are an international customer and feel you probably should have received your package by now. You may be right. Please contact your local post office and/or local mail carrier. Often packages are held for the collection of tax and duty. It is not uncommon for a postal service to hold a package without letting the customer know.
Please understand once a package leaves our warehouse facility we have no way to rerouting or stopping the delivery. We are also NOT able to contact any international carriers, on your behalf, in an effort to locate an international package.
We are not responsible for any lost, stolen, or damaged packages. It is up to you to track your package and ensure you are there to receive it.
Returned items will be added back into our stock and a refund will be issued back to the customer for the price of the items enclosed. Shipping charges are NEVER refundable. If a fee is applied to the returned package, this amount will be deducted from the customers refund. If you would still like the item or items, you will have to go on-line and replace your order.